Privacy Policy

1. Who we are

Pixelstead (“Pixelstead”, “we”, “us”) is a small, Malaysia-based web design and development studio operating at pixelstead.com. This Privacy Policy explains what personal information we may collect when you visit this website or contact us about a project, how we use it, and the choices you have. You can reach us at hello@pixelstead.com.

2. Information we may collect

Depending on how you interact with us, we may collect:

• Your name
• Business or company information
• Email address
• Phone or WhatsApp number
• Details about your project requirements
• Messages, files, images or other materials you voluntarily send us
• Basic technical or server log information that our hosting infrastructure may record automatically (such as IP address, browser type and access times)

3. How we collect information

We collect information:

• When you contact us through WhatsApp or email
• During project enquiries, quotation, onboarding and delivery — for example, when you provide business details, content, images or feedback for your website
• Through basic server/hosting logs generated automatically as part of normal website operation

4. How we use your information

We use the information we collect to:

• Respond to enquiries
• Prepare quotations
• Provide the website design and development services described on this site
• Communicate with you about your project and provide support
• Meet administrative, security and legal obligations

5. Sharing of information

Pixelstead does not sell personal data. We may share information only where reasonably necessary, with:

• Hosting, domain and other service providers used to deliver your project
• Professional advisers (such as an accountant or lawyer), where needed
• Authorities, where required by law

6. Third-party services

This website links to WhatsApp and to live demo websites hosted on Pixelstead subdomains. These third-party services have their own privacy practices, which are not covered by this Policy — we encourage you to review WhatsApp's own privacy policy before using it to contact us.

7. Retention

We keep personal information only for as long as reasonably necessary — to respond to your enquiry, deliver and support your project, keep basic business records, or meet legal obligations. Information relating to a completed project may be retained for a reasonable period afterwards for reference and support purposes.

8. Security

We take reasonable measures to protect information you share with us. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your rights and how to contact us

Where applicable, you may request access to, correction of, or deletion of personal information we hold about you. To make a request, or if you have any question about this Policy, contact us at hello@pixelstead.com.

10. Cookies and analytics

This website does not currently use analytics tools, advertising cookies, or non-essential cookies of any kind. The only technical data collected is basic server/hosting log information generated automatically by our hosting infrastructure as part of normal website operation. Because no non-essential cookies are used, this site does not display a cookie consent banner. If this changes in future (for example, if analytics tools are added), this Policy will be updated in advance and, where required, appropriate consent will be requested.

11. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or operational reasons. The effective date at the top of this page will be revised whenever this Policy is updated. We encourage you to review this page periodically.